1. Introduction
Polybos Digital AS ("we", "our", "us") operates the Xplore Norway mobile application (iOS and Android) and the website at xplorenorway.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services. Polybos Digital AS is the data controller for the purposes of the EU General Data Protection Regulation (GDPR).
2. Information We Collect
Location Data
Our app uses your device's GPS to provide location-based audio guides. Location data is processed locally on your device to trigger audio content when you are near a point of interest. We do not transmit your precise location to our servers.
Anonymous Usage Analytics
With your consent, we collect anonymous usage data such as which points of interest are viewed and general interaction patterns. This data contains no personal identifiers and is used solely to improve our content and service. You can opt out of analytics at any time in the app settings.
Locally Stored Data
The app stores data locally on your device, including downloaded audio files, cached content, your wishlist, visited places, and app preferences. This data never leaves your device unless you explicitly choose to share it.
Optional Information for Reports and Suggestions
When you submit a report about an existing point of interest or suggest a new place, you may optionally provide an email address (so we can follow up with you) and a photo of the location. This information is sent to our servers in the European Union, used solely to process your submission, and deleted once the report is resolved.
Crash Reports
We use Firebase Crashlytics (Google) to collect anonymous crash reports that help us identify and fix bugs. Crash reports contain technical information such as the type of error, device model, and operating system version, but no personal identifiers.
Anonymous Analytics
We use Firebase Analytics (Google) to collect aggregate, anonymous usage statistics such as app launches, screen views, and feature usage. This helps us understand which features are useful and where to focus improvements. No personally identifying information is collected, and the data cannot be used to identify you.
3. Information We Do Not Collect
- We do not require account creation or login
- We do not collect your name, phone number, or address
- We do not track your location history
- We do not use advertising trackers
- We do not sell your data to third parties
4. Third-Party Services
Our app uses the following third-party services:
- Apple Maps / Google Maps — for displaying the interactive map. Subject to Apple's or Google's privacy policies.
- Firebase Crashlytics (Google) — anonymous crash diagnostics. Subject to Google's privacy policy.
- Firebase Analytics (Google) — anonymous, aggregate usage analytics. Subject to Google's privacy policy.
- ElevenLabs — server-side text-to-speech generation. Only the text content of points of interest is sent; no personal data is shared. Subject to ElevenLabs' privacy policy.
- On-device Text-to-Speech — audio can also be generated locally on your device with the operating system's speech synthesis. No data leaves your device for on-device TTS.
5. Data Storage and Security
All user preferences and cached content are stored locally on your device using the operating system's standard secure storage (Core Data on iOS, Room Database on Android). Our server infrastructure is hosted in the European Union.
6. Children's Privacy
Our service is not directed at children under 13. We do not knowingly collect any personal information from children.
7. Your Rights (GDPR)
You have the right to access, correct, or delete any personal data we hold about you. Since we do not require an account, the only personal data we may hold is information you voluntarily provided in a report or suggestion (such as an email address or photo). To request access or deletion of this data, contact us at info@xplorenorway.com.
You can disable anonymous analytics at any time in the app settings. All locally stored data can be removed by uninstalling the app.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
If you have questions about this Privacy Policy, please contact us at:
Polybos Digital AS
Email: info@xplorenorway.com